Refund Policy
At Tvibex, we want you to feel confident in your purchase. You can return any unused, uninstalled items for a full refund (excluding shipping charges) within 30 days of receipt. If you initiate the order cancellation before the order is shipped and within the time frame specified by the website for order cancellation (within 1 hour after placing the order), the order can be canceled.You are responsible for all return shipping and handling charges, and you bear the risk of loss during shipment. Please note, items designated as non-returnable on our site are not eligible for refunds. *Exceptions apply, see below:
- Condition: Products must be unused and in their original or comparable packaging.
- Wheels: Mounted tires on wheels are considered used and are non-refundable.
- Wheel & Tire Packages: Non-refundable. Once tires are mounted on wheels, they are considered used and cannot be returned.
- Custom-Made Items: Custom-made floor mats and seat upgrade kits are non-refundable and non-returnable.
- Painted Products: Any item requiring paint, such as body kits or panels, is deemed used once painted and is non-refundable.
- Electronics & Screens: Returnable for store credit only within 30 days of delivery if installed or used. All components, including hardware, wire harnesses, screens, mounts, manuals, and the original box, must be returned. Store credit will be issued after the returned goods are received and confirmed complete.
Once your return is received, your refund will be processed to your original payment method. Please allow two business days for processing. Depending on your bank or credit card company, it may take 2-7 business days for the refund to appear in your account. Original shipping fees are non-refundable.
Refunds will be made at the actual price paid, reflecting any applied promotions, discounts, or credits. If free or discounted promotional items were included in the original purchase, these must be returned or their retail price will be deducted from your refund. If you received a discount (e.g., free shipping), you are not eligible for a price adjustment if a better sale is offered later.
Shipping Cost
We incur administrative, packaging, and restocking costs when processing your purchase and returns. Consequently, shipping costs are non-refundable. If you reject delivery and the products are returned to us, you will be responsible for the return shipping cost. If you received a "Free Shipping" promotion, the return shipping cost will be based on our standard flat rate for each item in your order.
The shipping cost is a fair and reasonable estimate of the actual damages we incur, which are otherwise difficult to determine.
Pricing
All prices on our site are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will apply only to orders placed after such changes. Posted prices do not include taxes or shipping and handling charges, which will be added to your order total and itemized in your shopping cart and order confirmation email. We are not responsible for pricing, typographical, or other errors in any offer, and we reserve the right to cancel any orders arising from such errors.
Promotions may occasionally be offered on our website that affect pricing and are governed by terms and conditions separate from these. In the event of a conflict between promotion terms and these terms, the promotion terms will govern.