Order Policy
Order Policy
1. Return Policy
- We accept returns for all unused and uninstalled items within 30 days of receipt for a full refund (excluding shipping fees).
- You are responsible for all return shipping costs and handling fees, as well as any loss risk during transit.
- Products explicitly marked as non-returnable on our website are not eligible for refunds.
2. Non-Cancellable Orders
Orders cannot be canceled under the following conditions:
- The order has already been shipped;
- A refund request has been submitted;
- More than 6 hours have passed since the order was placed.
3. Cancellable Orders
Orders may be canceled under the following conditions:
- Within 6 hours of placing the order;
- A change of mind about the purchase;
- Errors in the checkout information;
- Inability to retrieve the goods.
4. Pre-Order Products
- All pre-order products will have their estimated shipping dates displayed on the product page and payment page.
- Shipping will be arranged progressively within the estimated timeframe based on actual conditions.
- Once a pre-order is canceled, the discounted price will no longer be applicable.